FiiDesk — service desk
Track, route and resolve service requests against an agreed SLA.
FiiDesk is the service-desk product described in the FiiAnalytics family overview. It brings requests into a tracked workflow and supports routing and resolution against an SLA.
Use a demonstration to confirm request channels, team roles, escalation rules, reporting and integration requirements. FiiAxis describes incident context from FiiDesk; detailed workflow capabilities should be confirmed for the proposed release.
Features & considerations
- Service-request tracking
- Request routing and resolution
- SLA-oriented workflows
- Incident context within the suite